not sure if this is the right place

I have a shell acct that is under a debt management payment plan. But my shell acct is being handled by a centralized recovery department. I cannot get any help from that dept and all I want to know is where I can print from shell statements from. Ever since my acct got locked out by shell, because of the recovery dept I have not recieved an statement since feb 2015 and I would like to update my quicken and dmp acct with the correct info. Is this the right place to go for help since no one can help me over the phone?