Worldwide Asset Purchasing

Quote:

West Asset Management, Inc. A BBB Accredited business since 10/10/2003.

The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report.
Name: West Asset Management, Inc.
Phone: (678) 742-6713
Address: 2253 Northwest Pkwy SE
Marietta, GA 30067-8764
Principal: Ms Lisa Wilson
Customer Contact: Ms Lisa Wilson - lisa.wilson(at)west.com
Email Address: lisa.wilson(at)west.com
Employees: 100
File Open Date: February 1998
TOB Classification: Collection Agencies, Credit & Debt Counseling, Credit-Debt Consolidation Services
BBB Accreditation: This organization is a BBB Accredited business.


Additional DBA Names

Worldwide Asset Purchasing


BBB Accreditation Status

This company has been a BBB Accredited business since October 2003. This means it supports the BBB's services to the public and meets our BBB Accreditation standards.


Customer Experience

Based on BBB files, this company has a satisfactory record BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on BBB files, been in business for at least one year, and has voluntarily provided the BBB with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the BBB's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.
with the BBB. A satisfactory record BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on BBB files, been in business for at least one year, and has voluntarily provided the BBB with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the BBB's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.
means a company has been in business for at least 12 months, and properly addressed matters referred by the BBB. The company does not have an unusual volume of complaints, or any government actions involving its marketplace conduct. The BBB understands and has no concerns about the company's products, services and type of business.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 236 complaints about this company in the last 36 months, our standard reporting period.Of the total of 236 complaints closed in 36 months, 119 were closed in the last year.

Contract Issues BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Billing or Collection Issues BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

13 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
144 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

9 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
9 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outs
ide the BBB Rules of Arbitration BBB Definition:

Arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp
.

Sales Practice Issues BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Delivery Issues BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
33 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Customer Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Issue Not Defined
Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
7 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

3 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.



Company Management

Additional company management personnel include:

Mr. Jim Richards - President
Mr. Mike Valdez - Compliance Manager
Mr. Darrell T. Hanna - Executive Vice President
Ms. Hariett Thomas
Ms. Harriett Thomas - Director of Corporate Services


Additional File Information

West Asset Management, Inc. was formerly know as National Asset Management Enterprises, Inc.


Additional DBAs, Addresses and Telephone Numbers

Additional Addresses
PO Box 724747
Atlanta, GA 31139-1747


PO Box 723477
Atlanta, GA 31139-0477


Additional Phone Numbers
Tel: (800) 860-2881
Tel: (800) 383-5575
Tel: (800) 470-4720
Tel: (800) 416-5606
Tel: (770) 618-3700
Tel: (800) 466-0064
Tel: (800) 727-0683
Tel: (877) 623-4892
Tel: (678) 924-3336
Tel: (888) 214-8886
Tel: (800) 860-2099
Tel: (866) 514-8512


Additional Fax Numbers
Fax: (678) 385-5357
Fax: (770) 618-3742
Fax: (770) 432-3812
Fax: (678) 924-1955


Additional Email Addresses
Lisa.wilson(at)west.com
lewilson(at)west.com