877-767-7639

BBB Reliability Report
The Better Business Bureau????
Serving Eastern Missouri & Southern Illinois
15 Sunnen Dr., Ste. 107
St. Louis, MO 63143
(314) 645-3300
www.stlouis.bbb.org

National Asset Recovery Service
733 Crown Industrial Ct #G
Chesterfield, MO 63005
Telephone: (636) 530-7985
Fax: (636) 530-7995

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report


BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

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Original Business Start Date: January 1993
Principal: Christopher Buehrle, President
Customer Contact: Christopher Buehrle, President - (636) 530-7985
TOB Classification: Collection Agencies
BBB Membership: This company is a member.

BBB Membership Status

This company has been a member of this Better Business Bureau since September 2000. This means it supports the Bureau's services to the public and meets our membership standards.

Customer Experience

Based on BBB files, this company has a satisfactory record


BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.

with the Bureau. A satisfactory record


BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.

means a company has been in business for at least 12 months, and properly addressed matters referred by the Bureau. The company does not have an unusual volume of complaints, or any government actions involving its marketplace conduct. The Bureau understands and has no concerns about the company's products, services and type of business.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 64 complaints about this company in the last 36 months, our standard reporting period. Of the total of 64 complaints closed in 36 months, 25 were closed in the last year.
Contract Issues


BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.


Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Billing or Collection Issues


BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.


Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


10 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
28 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed


BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Service Issues


BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.


Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Customer Service Issues


BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.


Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues


BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.


Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Issue Not Defined
Resolved


BBB Definition:

Resolved - The company resolved the complaint issues.


1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.


Additional Addresses, and Telephone Numbers
Additional Addresses
P O Box 701
Chesterfield, MO 63006

Additional Phone Numbers
Tel: (877) 767-7639
Tel: (636) 536-6846