Phone number for this company?

The Better Business Bureau??
Serving Metropolitan Dallas
1601 Elm Street, Suite 3838
Dallas, TX 75201



Credit Protection Association
Telephone: (972) 233-9614



The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


.



Original Business Start Date: November 1976 Customer Contact: , Owner / Manager - (972) 991-3171
Principal: Ms. Carrie Medina File Open Date: April 1981
Customer Contact: Ms. Carrie Medina - (972) 991-3171
TOB Classification: collection agencies
BBB Membership: This company is not a member.


We are attempting to develop information on the company. At the present time we do not have enough information to issue a full report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


.


Additional DBA Names

Nationwide Credit Reporting Service
Netlink
Credit Protections Associations


Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with the Bureau due to failure to respond to a complaint. However the business has resolved
BBB Definition:

resolved - The company resolved the complaint issues.


most complaints presented to the bureau.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 130 complaints about this company in the last 36 months, our standard reporting period. Of the total of 130 complaints closed in 36 months, 43 were closed in the last year.

These complaints concerned:

6 Advertising Issue
81 Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



1 Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.



2 Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.



40 Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.





They were closed as:

124 Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

(click on Resolved to see more details)



26 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
98 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

1 Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

(click on Unresolved to see more details)



1 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

1 No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

(click on No Response to see more details)



1 Company failed to respond to the BBB or to the consumer to resolve the issues.

4 Unpursuable
BBB Definition:

Unpursuable - The company cannot be located or is out of business.

(click on Unpursuable to see more details)



4 Company cannot be located. Mail returned and phone disconnected.




Competency Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Company Management

Additional company management personnel include:

Ms. Debbie Abercrombie - Manager
Mr. Nathan Levine - President
Mr. Charles Friel


Additional DBAs, Addresses and Telephone Numbers

Additional Addresses
14001 N. Dallas Pkwy.
#1050
Dallas, TX 75240


1355 Noel Rd Suite 2100
Dallas, TX 75240


Additional Phone Numbers
(972) 991-3171
(800) 800-6499
(214) 000-0000
(214) 000-0000
(800) 454-6772




Industry Tips

Collection Agencies

Collection Agencies represent creditors and are hired to collect debts owed to those creditors. The creditors furnish information about the debtors to the collection agencies, including the amount of the debt and how to contact the debtor. That information may be incorrect. If contacted by a collection agency having incorrect information about an obligation you supposedly owe, go back to the creditor to correct the error, if you cannot straighten out the mistake with the agency
If a collection agency keeps calling you after you have asked them to stop or if they are abusive to you, there are steps you can take. You can complain to the creditor the agency represents. If the problems continue, you can complain to the Bureau about the agency and the creditor if the creditor did not take steps to control their agency's actions.
Collection agency practices are regulated by state and federal laws. You may obtain free information about allowed and prohibited practices by calling the Texas Attorney General at 800-252-8011 and the Federal Trade Commission at 877-382-4357.



--------------------------------------------------------------------------------
Report as of March 23, 2006
Copyright?? 2006 Better Business Bureau??, Inc.


BBB reports may not be reproduced for sales or promotional purposes.

The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.