Problems with CashNetUSA

I am sorry to say, but I don't think Cash Net USA will pay you any fee. They got the chance to debit money and took full advantage of it. They are less likely to bother about your NSF issue.

Thanks for your response good.nelly. I was actually called by one of the supervisors yesterday and explained the issue to him. He asked what they could do to fix the problem and I told him that I wanted CashNet USA to refund me the $140 in NSFs that were incurred due to their error.

He verbally agreed that he could do that and I had my bank & myself fax in statements showing that the fees posted to my account. Of course, after he called me yesterday I have been unable to reach him again. I left 2 messages on voicemail yesterday and will be calling again this morning to ensure that he received the faxes.

I had a similar situation with CashNetUSA about two years ago. I told them I couldn't pay, they attempted to take out a payment and it was bounced back to them (I ate the return fee) because I had drained the account. No problem, I thought, because they said that by having the payment bounce back I could then do a payment plan. We set it up for four payments, and I stupidly allowed my next paycheck to be direct deposited into my account thinking that I had a payment plan in place and wouldn't have to worry.

On the day of the first payment to them, they took out the entire amount ($1300) from my bank account instead of the much smaller payment I agreed to. I complained to my bank and begged them to reverse it, that it was not authorized, but the bank looked into it and said I had not done an ACH revoke so they had to let it go through. So CashNet got paid completely, and I was left with a $1200 overdraft at my bank in addition to numerous NSF fees for returned checks and automatic payments. The bank wouldn't work with me to pay it off in installments (they wanted the full amount in less than 10 days) which resulted in my account being closed and me being put on ChexSystems for the next five years. It was an awful situation, but I learned a lot from it in terms of dealing with these payday companies and trying to pay them off -- draining all actual money from any account, closing the account, filling out paperwork at the bank to stop any further withdrawals, using only a prepaid card to make payments to the loan companies, and of course, doing an ACH revoke through certified mail.

I am really sorry about what you are going through. Hope that CashNet works with you on it.

UPDATE:
Sorry about the delay in updating, but I did finally get resolution. I finally got a call from a supervisor, Sherwin, who filled me in on the entire story. The payment plan was set up, but then was deleted because my account was no past due/payment returned. Apparently, that is the only way a payment plan can be setup (interestingly enough they had no problem a year and a half ago doing it for me when I asked via email and wasn't past due/payment returned.)
Anyways, I told him that I verified with support that everything was set up correctly and he apologized for the error caused by them. He asked "what can we do to resolve the situation?" I told him that I wanted the $140 in NSF fees that the bank charged me because of their incorrect withdraw. He agreed to pay that back, if I faxed a statement showing that.
I faxed a statement as did my bank. After many calls trying to reach Sherwin again, I did finally reach him in his office. I literally called every 2 hours! He saw the statement and worked to get the $140 back into my account. To my surprise, it did show up promptly last week...3 days after the incorrect withdraw.

So, CashNet USA did work with me and I did get a resolution on the problem. However, it took a lot of work and tons of calls to work it out. I asked Sherwin in the future what I should do if I need some sort of payment plan. He said, "Call support first and see what they can work out. If they can't, then they can send you over here to collections or you can call and see what we can set up."

What I don't understand is why the first time I setup a payment plan, it worked so flawlessly and this time it was a total disaster?!

Hi michaeldhetrick,
I'm terribly sorry for any inconvenience this may have caused you around the holidays. I've verified that our Customer Service Team has been in contact with you and has given you a refund for the NFS fees. I'm happy to hear the situation has been resolved. Thanks so much for using CashNetUSA. We hope you have a very happy New Year!

Thank you CashNet USA Customer Service for your reply in this forum and for verifying everything was taken care of. Hopefully, I will not have a problem like this again. You are right...it was a terrible inconvenience during the holidays, but I'm happy that CashNet USA took care of the issue.

Will you be in these forums from now on so people can get assistance from you?